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Banks Journal Europe

Pilot-Fish - 15 Rue Chapelet 64200 Biarritz France




01 How much does shipping cost?

France : 3,50€ / free over 75€

Germany, Spain (excl. Canarias et Baleares), Belgium, Italy, Luxembourg, Netherlands, Austria, Denmark, Finland, Greece, Portugal, Ireland, Sweden: 5€ / free over 75€

Bulgaria, Estonia, Hungary, Latvia, Lituania, Poland, Romania, Slovakia, Slovenia, Czech Republic and Croatia: 13€

Iceland : 25€

Switzerland: 5€ / Offered over 100€ orders (products are shipped from FRANCE. Keep in mind that if your address is in SWITZERLAND, you’re going to pay additional taxes.)

United Kingdom : Delivery is free on orders over 75€ (5€ for orders below). We deliver using DHL Economy Select. You will be delivered at home and it actually takes 6-8 days.

Orders are dispatched from our warehouse in France. Please note that orders over 135£ (about 150€) are shipped without VAT. These orders incur VAT (20%) and additional custom duties (12% of the cart value) to be paid to DHL directly (meaning DHL will charge you 32% of your order value).

Tips: We advise to split orders into several orders below 150€ to avoid this additional fee.

02 International shipping?

Yes, we offer international shipping to many countries, mostly in the European Union but if your country is not on the list above, please send us an email to

For those of you located in Australia or New Zealand, please visit our Australia site: If you're in Japan eating Ramen head to for all your favorite gear. If you're in USA, please visit

03 Can I remove/add/change items in an existing order?

If you email us prior to your order having been shipped out we're more than happy to help you out. If we've already shipped out your order just get in touch and we'll figure out what we can do, which may involve you needing to ship back the order once you receive it. Just be aware that we do not cover return shipping. Please contact if you have any questions.

04 Can I cancel an order once it has been placed?

We usually ship our orders out same day, but please get in contact with us at if you'd wish to cancel your order and we'll see what we can do.

05 Can I track my order?

You can track your order by clicking the link found in the shipping confirmation email. Please allow 1-3 business days to receive your shipment notification email after placing your order. 

06 How long will it take to receive my order?

From the time of ordering, please allow up to 8 business days for processing, packing and delivery depending on your country. Most likely you will receive your order within 5 days of purchase. We only ship Monday - Friday, so if you place an order over the weekend, we'll get it out first thing Monday morning.

*The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.


01 What is Banks' Return policy?

Refund must be made within 15 days.

1- Send us an e-mail ( Please don't forget to mention your order number and the product(s) you want to send back.

2- We will send you back a Return Merchandise Authorisation (RMA).

The customer is responsible for covering the return shipping fee.

3- Send the product back with the RMA label to our warehouse (we will send you the address)

If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 15 business days from the day your receive the goods for a full refund or exchange. We will not assume responsibility for misdirected, lost or damaged return shipments.

Once we have received your products at our warehouse, we will refund you within 1 week. 

02 What if I have moved, changed or entered the incorrect address?

We cannot be held responsible for an incorrect address being entered on your order or if you have moved. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please use our contact form for Customer Service immediately.

In the case that your order is processed and cannot be updated, please use our contact form.

03 What is Banks’ exchange policy?

Please contact if you would like to make an exchange. We will try our best to accommodate you if we have the item available in your desired size/color, as long as it is within the 15 day return window. Please see our Return Policy for more details. 


01 I would like to stock Banks Journal products

For us to help direct you to the sales representative in your territory, please provide us with the name and location of your store, pictures of your shop and other brands you carry on our contact form. If you are an online business, please specify the URL of your website.

02 We are a distribution company and would like to distribute Banks. Who should we contact?

Please fill in our contact form with the name, location, website for your distribution business and other brands you distribute and someone will get back to you shortly.


Customer Service