Banks Journal Europe
Pilot-Fish - 15 Rue Chapelet 64200 Biarritz France
HOW CAN WE HELP?
SHIPPING AND DELIVERIES
01 How much does shipping cost?
France : 3,50€ / free over 75€
Germany, Spain (excl. Canarias et Baleares), Belgium, Italy, Luxembourg, Netherlands, Austria, Denmark, Finland, Greece, Portugal, Ireland, Sweden: 5€ / free over 75€
Bulgaria, Estonia, Hungary, Latvia, Lituania, Poland, Romania, Slovakia, Slovenia, Czech Republic and Croatia: 13€
Iceland : 25€
Switzerland: 5€ / Offered over 100€ orders (products are shipped from FRANCE. Keep in mind that if your address is in SWITZERLAND, you’re going to pay additional taxes.)
United Kingdom : Delivery is free on orders over 75€ (5€ for orders below). We deliver using DHL Economy Select. You will be delivered at home and it actually takes 6-8 days.
Orders are dispatched from our warehouse in France. Please note that orders over 135£ (about 150€) are shipped without VAT. These orders incur VAT (20%) and additional custom duties (12% of the cart value) to be paid to DHL directly (meaning DHL will charge you 32% of your order value).
Tips: We advise to split orders into several orders below 150€ to avoid this additional fee.
02 International shipping?
For those of you located in Australia or New Zealand, please visit our Australia site: au.banksjournal.com. If you're in Japan eating Ramen head to jp.banksjournal.com for all your favorite gear. If you're in USA, please visit us.banksjournal.com
03 Can I remove/add/change items in an existing order?
04 Can I cancel an order once it has been placed?
05 Can I track my order?
06 How long will it take to receive my order?
*The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
01 What is Banks' Return policy?
Refund must be made within 15 days.
Items must NOT be WORN, ALTERED, DAMAGED or WASHED.
1- Send us an e-mail (email@example.com). Please don't forget to mention your order number and the product(s) you want to send back.
2- We will send you back a Return Merchandise Authorisation (RMA).
The customer is responsible for covering the return shipping fee.
3- Send the product back with the RMA label to our warehouse (we will send you the address)
If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 15 business days from the day your receive the goods for a full refund or exchange. We will not assume responsibility for misdirected, lost or damaged return shipments.
Once we have received your products at our warehouse, we will refund you within 1 week.
02 What if I have moved, changed or entered the incorrect address?
We cannot be held responsible for an incorrect address being entered on your order or if you have moved. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please use our contact form for Customer Service immediately.
In the case that your order is processed and cannot be updated, please use our contact form.
03 What is Banks’ exchange policy?
Please contact firstname.lastname@example.org if you would like to make an exchange. We will try our best to accommodate you if we have the item available in your desired size/color, as long as it is within the 15 day return window. Please see our Return Policy for more details.