Banks Journal Europe
Pilot-Fish - 15 Rue Chapelet 64200 Biarritz France
HOW CAN WE HELP?
SHIPPING AND DELIVERIES
01 How much does shipping cost?
France, Germany, Spain (excl. Canarias et Baleares), Belgium, Great Britain, Italy, Luxembourg, Netherlands, Austria, Denmark, Finland, Greece, Portugal, Ireland, Sweden: Free Standard Shipping
Bulgaria, Estonia, Hungary, Latvia, Lituania, Poland, Romania, Slovakia, Slovenia, Czech Republic and Croatia: 13€
Switzerland: 5€ / Offered over 100€ orders
02 International shipping?
For those of you located in Australia or New Zealand, please visit our Australia site: au.banksjournal.com. If you're in Japan eating Ramen head to jp.banksjournal.com for all your favorite gear. If you're in USA, please visit us.banksjournal.com
03 Can I remove/add/change items in an existing order?
04 Can I cancel an order once it has been placed?
05 Can I track my order?
06 How long will it take to receive my order?
*The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
01 What is Banks' Return policy?
Refund must be made within 15 days.
Items must NOT be WORN, ALTERED, DAMAGED or WASHED.
1- Send us an e-mail (firstname.lastname@example.org). Please don't forget to mention your order number and the product(s) you want to send back.
2- We will send you back a Return Merchandise Authorisation (RMA).
3- Send the product back with the RMA label to our warehouse (we will send you the address)
Unfortunately, we do not offer pre-paid label for returns. All returns costs are assumed by the customer. Note that Paypal has a refund return costs offer (up to 30€) for many European countries. Check out their website.
If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 14 business days from the day your receive the goods for a full refund or exchange. We will not assume responsibility for misdirected, lost or damaged return shipments.
Once we have received your products at our warehouse, we will refund you within 1 week.
02 What if I have moved, changed or entered the incorrect address?
In the case that your order is processed and cannot be updated, please use our contact form.