FAQ - Shipping
01 How much does shipping cost?
France : 3,50€ / free over 75€
Germany, Spain (excl. Canarias et Baleares), Belgium, Italy, Luxembourg, Netherlands, Austria, Denmark, Finland, Greece, Portugal, Ireland, Sweden: 5€ / free over 75€
Bulgaria, Estonia, Hungary, Latvia, Lituania, Poland, Romania, Slovakia, Slovenia, Czech Republic and Croatia: 13€
Iceland : 25€
Switzerland: 5€ / Offered over 100€ orders (products are shipped from FRANCE. Keep in mind that if your address is in SWITZERLAND, you’re going to pay additional taxes.)
United Kingdom : Delivery is free on orders over 75€ (5€ for orders below). We deliver using DHL Economy Select. You will be delivered at home and it actually takes 6-8 days.
Orders are dispatched from our warehouse in France. Please note that orders over 135£ (about 150€) are shipped without VAT. These orders incur VAT (20%) and additional custom duties (12% of the cart value) to be paid to DHL directly (meaning DHL will charge you 32% of your order value).
Tips: We advise to split orders into several orders below 150€ to avoid this additional fee.
02 International shipping?
For those of you located in Australia or New Zealand, please visit our Australia site: au.banksjournal.com. If you're in Japan eating Ramen head to jp.banksjournal.com for all your favorite gear. If you're in USA, please visit us.banksjournal.com
03 Can I remove/add/change items in an existing order?
04 Can I cancel an order once it has been placed?
05 Can I track my order?
06 How long will it take to receive my order?
*The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.