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FAQ - Shipping

01 How much does shipping cost?

France : 5€ / free over 50€

Germany, Spain (excl. Canarias et Baleares), Belgium, Great Britain, Italy, Luxembourg, Netherlands, Austria, Denmark, Finland, Greece, Portugal, Ireland, Sweden: 5€ / free over 50€

Bulgaria, Estonia, Hungary, Latvia, Lituania, Poland, Romania, Slovakia, Slovenia, Czech Republic and Croatia: 13€

Switzerland: 5€ / Offered over 100€ orders

02 International shipping?

Yes, we offer international shipping to many countries, mostly in the European Union but if your country is not on the list above, please send us an email to customerservice@banksjournal.eu.

For those of you located in Australia or New Zealand, please visit our Australia site: au.banksjournal.com. If you're in Japan eating Ramen head to jp.banksjournal.com for all your favorite gear. If you're in USA, please visit us.banksjournal.com

03 Can I remove/add/change items in an existing order?

If you email us prior to your order having been shipped out we're more than happy to help you out. If we've already shipped out your order just get in touch and we'll figure out what we can do, which may involve you needing to ship back the order once you receive it. Just be aware that we do not cover return shipping. Please contact customerservice@banksjournal.eu if you have any questions.

04 Can I cancel an order once it has been placed?

We usually ship our orders out same day, but please get in contact with us at  customerservice@banksjournal.eu if you'd wish to cancel your order and we'll see what we can do.

05 Can I track my order?

You can track your order by clicking the link found in the shipping confirmation email. Please allow 1-3 business days to receive your shipment notification email after placing your order. 


06 How long will it take to receive my order?

From the time of ordering, please allow up to 8 business days for processing, packing and delivery depending on your country. Most likely you will receive your order within 5 days of purchase. We only ship Monday - Friday, so if you place an order over the weekend, we'll get it out first thing Monday morning.

*The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.

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