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FAQ - Returns

01 What is Banks' Return policy?

Refund must be made within 15 days.
Items must NOT be WORN, ALTERED, DAMAGED or WASHED.

1- Send us an e-mail (customerservice@banksjournal.eu). Please don't forget to mention your order number and the product(s) you want to send back.

2- We will send you back a Return Merchandise Authorisation (RMA).

The customer is responsible for covering the return shipping fee.

3- Send the product back with the RMA label to our warehouse (we will send you the address)

If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 15 business days from the day your receive the goods for a full refund or exchange. We will not assume responsibility for misdirected, lost or damaged return shipments.

Once we have received your products at our warehouse, we will refund you within 1 week. 

02 What if I have moved, changed or entered the incorrect address?

We cannot be held responsible for an incorrect address being entered on your order or if you have moved. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please use our contact form for Customer Service immediately.

In the case that your order is processed and cannot be updated, please use our contact form.

03 What is Banks’ exchange policy?

Please contact customerservice@banksjournal.eu if you would like to make an exchange. We will try our best to accommodate you if we have the item available in your desired size/color, as long as it is within the 15 day return window. Please see our Return Policy for more details. 

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